Orders cannot be changed or cancelled once they have been shipped or if we already ordered the item from the manufacturer. Please contact us right away if you notice an error on your order.
Address Errors/Refused Orders
Shipments that are refused or that have errors in the address will result in extra charges. Shipping services charge us fees for returning packages or having errors in the address, so we will bill you for any charges incurred. We will contact you to correct the address and bill you for the extra fees. If you refuse to accept an order we will refund you minus a 25% restocking fee and any shipping charges we had to pay.
If USA orders do not arrive within the stated time you choose due to a mistake on our part, let us know, and we will refund your shipping fee. We are not responsible for UPS or Post Office errors or delays. Due to potential customs delays we cannot guarantee arrival times on International orders.
Flat Shipping Rates
US (50 states and DC) Orders of at least $100 ship free! *Standard Ground (4-8 business days)
$6.99 standard ground shipping, (usually 4-8 business days total). Processing time is usually 3-5 Business days, once the order ships it usually arrives within 3 business days.
US Express Shipping - only available on orders of $50 or more
3 Day Air = $29.99* Ships directly from manufacturer warehouses via UPS
International - Ships via International Priority Mail
Orders up to $150 = $34.99
$150.01 - $250 Shipping = $39.99
$250.01 - $350 Shipping = $44.99
Over $350.00 Shipping = $54.99
International orders ship in 4-8 business days. The manufacturer only ships to the US, so international orders must arrive at our office before we can ship them.
NOTE: Oversized items and bulk/wholesale or items purchased in lots, or in great quantity, may incur additional fees which will be confirmed with you prior to us processing your order.
Express shipping options and cost will be displayed on your checkout page prior to your payment.
We carry very little inventory, so processing time for standard shipment is for products to
arrive at our office. Once shipped, orders usually arrive in 2-3 days.
We usually use USPS 1st Class or Priority mail for standard shipping,
but may use other methods for larger orders. We send an email with
tracking# whenever an order ships. Express options are shipped straight from our distributor's warehouse in CA. 3 Day, 2 Day orders usually ship within 1 business day, or even the same day if order is submitted by 11am.
Once we ship your order, we will email you confirmation along with a tracking #.
Note that International Air mail and Customs can be a several weeks at times, in transit, so please ask for Global Express if this time frame does not work for you if you are located out of the USA.
International Express fees start at $50 for up to 3 items. Please contact us for a custom express quote, or ask for a quote with your preferred speed in the comments box on the checkout page.
Note: We cannot give instructions to the delivery person, we suggest you leave them a note yourself on your door or mailbox if you have special instructions for them.