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Order Cancellations/Changes
Orders cannot be changed or canceled once they have been shipped or if we already ordered the item from the manufacturer.  Please contact us right away if you notice an error on your order.

Due to potential customs delays, we cannot guarantee arrival times on International orders.  

Flat Shipping Rates

US (50 states and DC) Orders of at least $100 ship free! *Standard Ground (10-14 business days)

$6.99 standard ground shipping,  (usually 10-14 business days total). 

US Express Shipping - only available on orders of $50 or more

3 Day Air = $29.99* Ships directly from manufacturer warehouses via UPS

International - Ships via International Priority Mail

Orders up to $150 = $34.99

$150.01 - $250 Shipping = $39.99

$250.01 - $350 Shipping = $44.99

Over $350.00 Shipping = $54.99

International orders ship in 8-10 business days. from our office. 

NOTE: Oversized items and bulk/wholesale or items purchased in lots, or in great quantity, may incur additional fees which will be confirmed with you prior to us processing your order.

Express shipping options and the cost will be displayed on your checkout page prior to your payment.

Express cutoff for same day shipping is 10 AM PST.

Note that International Air mail and Customs can be several weeks at times, in transit, so please ask for Global Express if this time frame does not work for you if you are located out of the USA.

International Express fees start at $50 for up to 3 items.  Please contact us for a custom express quote, or ask for a quote with your preferred speed in the comments box on the checkout page.

Note: We cannot give instructions to the delivery person, we suggest you leave them a note yourself on your door or mailbox if you have special instructions for them.

Prices subject to change without notice. When you use a credit card or paypal, you are billed when you submit your order. Wigs By Mona Lisa reserves the right to void or cancel an order should the price being charged for any item be deemed invalid. Items depicted on our site are not guaranteed of being in stock, we display all items and colors made for each item the manufacturer produces. Our site does not feature a "real time" stock count, which, due to shipments arriving each day, and items selling out each day, would be impossible. If your item is out of stock, and could not arrive in the time stated herein, the charge on your card would be voided or refunded, with no fees, of course. 

 If items are out of stock from any order which has multiple items, we may, at our discretion refund your out of stock items and not back order them for you, depending on the situation of the out of stock items, and note that this may then alter your shipping fees, to lower them, or to incur any applicable shipping fee if your order then changes total. Checks you mail into us are held to clear. You are charged when you order, and any refunds are applied to the method used for payment.